Refund & Returns Policy

1. Our policy

All sales of fabric through Omari Textiles are final. We do not offer refunds, returns or exchanges for change of mind, incorrect ordering, or a change in circumstances once an order has been confirmed and the fabric cut.

Because fabric is cut to the length you order, it cannot be resold, so cut lengths cannot be returned unless they are defective or not what you ordered.

2. Your statutory rights

Nothing in this policy removes or limits any right you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018. Where goods are defective, not as described, or not fit for the purpose you made known to us, you are entitled to a repair, replacement or refund and we will provide it.

Where the law gives you a right to a remedy, that right applies regardless of anything else written in this policy.

3. Wrong or damaged items

Contact us on WhatsApp at +234 815 229 3801 within 48 hours of receiving your order, quoting your order or invoice number and attaching photographs of the fabric, the packaging and the delivery note.

Once we confirm the problem we will replace the item or refund the price you paid for it together with the delivery charge for that item. We may ask you to return the fabric to us, at our cost.

4. Cancelling an order

• —Before dispatch — tell us as soon as possible and we will cancel the order. Any amount already paid is refunded, less any charge the payment provider does not return to us.
• —After dispatch — the order can no longer be cancelled.
• —After delivery — the policy in sections 1 to 3 applies.

5. Failed, duplicate or incorrect payments

If you are charged twice, charged the wrong amount, or a payment fails after your account is debited, contact us with the payment reference. Verified duplicate or incorrect payments are reversed to the original payment method, normally within seven to fourteen business days depending on your bank.

6. Bank chargebacks

If you believe a payment was taken in error, please contact us before asking your bank to reverse it. A chargeback opened without contacting us can freeze the linked order and, where the order was referred by an affiliate, delay the commission recorded against it while the dispute is investigated.

7. Affiliates

This policy governs purchases of fabric by customers. It does not create any right to a refund of commission, and it does not change the commission arrangement in the Affiliate Programme Agreement. Commission is only payable on confirmed sales and is reversed where the underlying sale is refunded under this policy.

If you are an affiliate and a customer you referred is refunded, the commission recorded against that sale is removed. Any commission already paid on a sale that is later refunded may be offset against future commission owed to you.

8. How to contact us

WhatsApp +234 815 229 3801, or message us through the Message Centre in the affiliate portal. We aim to acknowledge a complaint within two business days and resolve it within thirty days.

This policy is governed by the laws of the Federal Republic of Nigeria. If we cannot resolve a complaint between us, you may also refer it to the Federal Competition and Consumer Protection Commission.